Gartner Ccaas Magic Quadrant 2024 Pdf Download. Given the speed at which the ccaas landscape appears to be changing, it’s somewhat interesting to see there’s been very little movement in 2024 as to how the key players are. Gartner, magic quadrant for contact center as a service, drew kraus, pri rathnayake, megan fernandez, pankil sheth, jason bridge, 28 october 2024.

So we are excited to announce that we have once again been named a leader in the 2024 gartner® magic quadrant for contact center as a service (ccaas) for the 10th. Bigcommerce was recognized as a challenger in the gartner magic quadrant for our ability to execute and completeness of vision.